[Resolved]  Mondelez India Foods / Cadbury India — silk oreo

I bought a silk oreo yesterday, which had an offer from paytm for ₹100 cashback on movies, printed on its cover. But on opening, i realised that i was unable to read the offer code, due to smudging because of the oil from the silk oreo. The inner cover, on which the offer code is printed has always been sticky and oily from past experiences i have of eating silk oreo. So i am sure the manufacturers knew of this issue when printing the code on it. What is the point of keeping an offer if we can't read the code? And how do i get the code now?
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Feb 11, 2018
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2018
Mondelez India Foods / Cadbury India Customer Care's response
Dear ‎lamskals,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Dry and whitish grey chocolates in this pack

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