[Resolved]  Mondelez India Foods / Cadbury India — spoiled cadbury dairymilk chocolate 25g

Address:8, Mahathma Gandhi street, Guruswamy Nagar, extn-5, Mugalivakkam, Chennai, Chennai, Tamil Nadu, 600125

I purchased 2 cad bury dairymilk chocolate 25g today morning (15/08/2019) from arush retail shop, mugalivakkam for raksha bandan celebration of m son and daughter.

But when we opened the cover, we found it spoiled. (Please see the pictures attached)

I returned them to the store and got the replacement for those 2 chocolates.

I am sending this because i want you to be aware of this.

We always use cad bury chocolates for all of our celebrations. But this has made us to gag and not pleased.

Do look into the matter and do the needful.

Regards
Balamurali
+3 photos
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Aug 6, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Comments

Hi,

We thank you very much for bringing this to our attention and sincerely apologise for the inconvenience this may have caused you. Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, We are also very happy to note that Arush Retail shop has attended to a consumer complaint promptly and efficiently. To enable us to collect the damaged stocks and take necessary action please write to us at [protected]@mdlzindia.com providing us with the complete address of the retail outlet from where this was purchased.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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