[Resolved] Mondelez India Foods / Cadbury India — stinky and oily product oreo silk chocolate

deepakguptakec

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

Dear madam/sir,

I bought a cadbury silk oreo chocolate today 25.11.17 with batch no[protected]. After opening the packet, i am surprised to smell this product as it stinks badly. It seems it spoiled and seems like very oily. And it also tastes too bad to eat. My throat starts infecting after eating it. If something happens to my health i will go to govt. Authorities.
Photo of wrapper attached. Shopkeeper also refused to return this product and asked me to contact directly you.

Kind regards,
Deepak gupta
[protected]

+2 photos

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Jan 9, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Nov 27, 2017

Updated by deepakguptakec I have already sent an Email to your [protected]@mdlzindia.com id but mail is being bounced back due to full mailbox.

Verified Support

Nov 28, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Deepak,

We confirm having received your mail dated 25th November and 27th November. Unfortunately you have not provided your complete address /name of city to enable us to ask the concerned sales officer to call upon you to examine/collect the product. We would request you to write to us at [protected]@mdlzindia.com and provide us with your complete postal address and also the name and address of the retail outlet from where you purchased the chocolate. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)