[Resolved] Mondelez India Foods / Cadbury India — U Clip found in Cadbury Dairy Milk Silk | |
On 22nd Nov 2016 I, Mrs. Daya Bhupesh Maladkar got an Iron U Clip in mouth while eating Cadbury Dairy Milk Silk worth Rs 65/-. The Bar Code no. of this Cadbury is[protected]. One more code is written above Mfg date of 07/16 is H60718. I contacted on the helpline of Cadbury immediately on the same date but nobody contacted on this matter till 23.11.2016. This seems that they are taking this matter lightly. On 24.11.2016 in the evening one staff of Cadbury Mr Prashant contacted me & asked for U Clip for cheking but since I was not available in the office I didn't handover the u clip to him. This is very very serious matter. I can't even think what would have happen to my kid if he had eaten this chocolate. Pl take proper action in this regard to avoid this kind of negligence. Was this information helpful? | |
Jan 5, 2017 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Daya, We thank you for writing to us. We confirm that your complaint was registered with us on 22nd November and our Mr Kolge called on 24th November to seek an appointment with you. Since then he has been in touch with you explaining our procedure for handling complaint and offering replacement. As desired by you he is meeting you today (30/11) with an authorization letter to collect the sample from you for investigation by our Quality personnel in our laboratory. We assure you of our best services. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) | |
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