[Resolved] Mondelez India Foods / Cadbury India — worms in cadbury dairy milk 'crackle' chocolate

sprabhavalkar

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

I bought a cadbury's dairy milk 'crackle' chocolate bar today from a general store nearby ('shubham' stores) for personal consumption. When i cut open the package, i found a tiny white worm in the chocolate. More details below:

Date of purchase/incident: 27-nov-17
Store name: 'shubham' stores
Location: dhole patil farms road, kharadi, pune
Item details: lot - k70730, packaging date - july 2017, code: c8
Bar code:[protected]

Photos of the product attached. I have retained it in the refrigerator for submission to the relevant authorities.

I would like an immediate refund of the price of the product.

+2 photos

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Dec 22, 2017

Complaint marked as Resolved

After several follow-ups with Mondelez India Foods, including on their Facebook account, the spoilt chocolate bar, lying with me for over three weeks, was finally collected by their representative in exchange for two good ones. Given the time taken to respond on this simple complaint, they need to really improve on Customer Service.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Sprabhavalkar,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Nov 29, 2017

Updated by sprabhavalkar I have sent an e-mail to [protected]@mdlzindia.com with the above complaint details and my contact number, as suggested. Please take immediate action.

Dec 05, 2017

Updated by sprabhavalkar It has been over a week since I have reported the incident but no action has been taken. If I do not get a response by today, I shall escalate the matter to the relevant authorities.

Dec 11, 2017

Updated by sprabhavalkar The product in the complaint has been lying with me since over two weeks now. Despite prompt and relevant communication and providing all necessary contact details, Mondelez Foods has not taken any action on this complaint.

Dec 14, 2017

Updated by sprabhavalkar Mondelez India Foods has not bothered to take any action on this complaint for over three weeks now. This speaks volumes about the 'highest quality standards' maintained by them, not only in terms of production quality but also in terms of resolving customer complaints. I have already discontinued purchasing Mondelez India Foods products and would also encourage friends and family not to do so.

Dec 22, 2017

Updated by sprabhavalkar After several follow-ups with Mondelez India Foods, including on their Facebook account, they finally provided a replacement for the spoilt chocolate bar yesterday.

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Comments

sprabhavalkar

from Pune, Maharashtra

It has been over a week since I have reported the incident but no action has been taken. If I do not get a response by today, I shall escalate the matter to the relevant authorities.