MoneyTap — regarding loan approval

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	www.moneytap.com

My name is NUKALA RAMBABU I have applied for a loan in money tap and the loan has got approved of amount 1, 21, 000/- it was a pre-approved loan and their person has came and collected the document on the next day and on the same day another person has came for the verification. I have successfully submited the documents and the verification also had gone well.all these process and verification has reflected successfully with green tick mark in the money tap also.after that i have got the call from moneytap partner that the loan has been approved and the card yet to be dispatched i said ok. ihave got another call from the same moneytap partner RBL bank regarding of an accidental insurance policy with a charge of 5900/- and they will reduce from my moneytap rbl card loan of 1, 21, 000/- I have said ok after that i got a message from RBL bank that the amount 5900/- will be reduced from your upcoming moneytap RBL bank card and the policy will sent my mail with in 7 working days.on the same day at the evening time i have open the moneytap app and in the app it was showing that your application could not get processed because there is an issue with our partner's end. i have submitted all the documents and i had done signed to all the forms and verification call also came for me and i have accepted for the insurance also i have got messages from the money tap partner RBL team also then why the money tap team has not processing my application after all the documents and verification has been done and it is pre-approved loan for me. what was the problem it will effected to my cibil score. moneytap team has to give response to me.