Monginis Cake — monginis' rotten cake made my 3 years old sick. ignorant customer support.

Address:

Monginis, Ahmedabad

Monginis sold a rotten cake that made my 3 years old nephew sick.

On the evening of September 16, I bought a chocolate cake from Monginis Sardarnagar outlet near Airport in Ahmedabad.

The cake turned out to be stale ― that not only ruined the birthday but affected my 3 years old nephew's health.

Now listen carefully —

First. I did not expect such an awful quality from a brand like Monginis.

Do you have any idea this kind of negligence can lead your customers to food poisoning?

How can you sell food that's unfit to eat?

Second (and it's even worse) — It's been a terrible experience to ask Monginis look into the matter.

It's been a few days I have filed the complaint in the Sardarnagar outlet and there's been no response.

On followup, the outlet owner asked me to contact directly to the bakery, which again hasn't responded yet.

Do you guys take your job seriously? Selling food that can cause illness to customers is horrendous — and neither the bakery nor the outlet owner takes the responsibility to address the issue.

Please! I want someone to pay heed to this matter.

Don't make me believe that Monginis is just a group o[censored]nethical bakers with wicket franchise owners who don't give a dam about their customers.

When we buy something from you guys — we put my trust in you.

But Monginis ignorance in food quality and customer redressal has turned it into distrust.

I request for a solution, I don't want to escalate this issue further.