[Resolved] Monginis Cake — Rotten cream quality of pastry

 
2 Reviews
Surat, Gujarat, India
 KBJ
Respected sir / madame, I appreciate your product and quality of cake and my family is also regular customer of your products. Today, my mother has purchased 1 black forest pastry from your one of the cake shop and took at home. (Address: Shop No- 10, Madhav Park, Adajan Honey Park Road, Adajan Road - 395009, Surat, Gujarat, India. Phone[protected]. After one / two bytes, we found intermediate & bottom cream is rotten and yellowish instead of white. Then I went to shop keeper and shown him this pastry, but shop keeper was arguing with me that it was a fresh cream that's why its yellow. He was not accepting his mistake and misbehaving with me. Finally, he said to me if you don't like then throw it into the dustbin. After that, I just left the shop and kept that pastry in his shop counter only. Even he was not ready to pay refund of the same. I request to take necessary action on that shop keeper. Thanking you. Regards, K. Joshi
Complaint marked as Resolved May 10, 2016
Resolved.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Behaviour of shop keeper is very bad. He was ready to throw the pastry in his dustbin. Finally I kept that pastry in his shop and even not demand my refund also. People like that is polluting the company brand position in the market.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    1%
    Complaints
    163
    Pending
    0
    Resolved
    2
    phone
    +91 22 4078 6702
    location
    B/60, Off. Link Road, Andheri (W), Mumbai, Maharashtra, India
    Monginis Cake - Rotten cream quality of pastry