Monginis Cake — Wrong item given, wrong amount charged, rude behaviour

Address:Opposite to Lake Mall, Kolkata: 700026
Website:www.monginis.net

Respected Madam/Sir
This is to inform you that Today (07.04.21) around 5:45pm I visited Monginis opposite to Lake Mall, Kolkata: 700026. I asked for two pastries. After having them I had asked for a Chicken Patty. The man (later I got to know he is also the owner) gave me a Patty and left the shop to attend another clothing shop that he owns right next to this Monginis. After having a bite I realised it was NOT A CHICKEN PATTY, IT WAS A VEG PATTY. As I'm restricted to having certain vegetables, I informed a girl present there in the Monginis uniform that I have been given the wrong item, I can't have it and I need a replacement. I had ordered a Chicken Patty and I would like to have one. She was hesitant and said that the man has left so she can't do anything. When I asked her to call him, she said she doesn't have his number!

I threw away the Veg Patty and asked for a Chicken Patty. While I was having the chicken patty, the owner was back. The girl asked him and he admitted that he had given a Veg Patty. He asked me if I had it, I said no after taking a bite I had to throw it away. But then when he was billing my order, he took money for BOTH THE VEG PATTY (which was NOT ORDERED AND NOT EATEN AS WELL) AND THE CHICKEN PATTY along with the pastries. When I asked him to deduct the money he said he can't do so as he won't be able to pay Monginis since the Patty was wasted. His behaviour was extremely reluctant and rude. No apology, no refunding of the money.

I can't imagine what would have happened if someone who is a VEGETARIAN had ordered a Veg Patty and received a Chicken Patty and would have realised it after a bite! What would have happened then?! A Veg Patty costs ₹18/- which was WRONGLY CHARGED. MORE THAN THE AMOUNT, WHAT ABOUT THE NAME OF THE COMPANY AND THEIR SERVICE?

Extremely disappointed and disheartened at my favourite cake shop.
Not only do I demand a refund of my ₹18/- but I urge you to take necessary steps against such callousness, rudeness, irresponsibility that is tainting the name of our very own Monginis.

Waiting for your support and immediate response.

Thanking You
Saheli Ghosh
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    B/60, Off. Link Road, Andheri (W), Mumbai, Maharashtra, India
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