[Resolved] Monte Carlo Fashions — complaining about product (jacket)

batao

from Mumbai, Maharashtra

Address:	Dhanbad, Jharkhand
Website:	email id rst.1947 @yahoo.com

I am a regular consumer of this brand. Last month i purchased a jacket amount about rs. 3000.00 for my daughter. After using hardly for 15 days staple fiber and thin threads are coming out of entire jacket. I m worry for this. I complaint to the shopkeeper, city center, near combined building, dhanbad, jharkhand. He replied me that he will talk to company representative but he did nothing. I m disappointed getting such inferior quality from a reputed brand. I request to exchange the jacket instead of this one. I will pay excessive amount if required for better one. My emotion is attached with this since i purchased this for my loving daughter since a long time request by her in my financial crisis. My email id is rst.[protected]@yahoo.com.

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Feb 27, 2018

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Monte Carlo Fashions Customer Care's response Dear Customer

Greetings for the day.

Please accept our sincere apology for the inconvenience which you have faced. We will definitely help you regarding this. For further processing of your complaint we required scan copy of your invoice and few images of product in which you face the issue on our email id [protected]@monteccarlo.in . We will get back to you within 24 – 48 working hours after receiving the snapshots from your end.

Note - Customer can report within 30 days regarding any manufacturing defect after purchase.