[Resolved]  Monte Carlo Fashions — return policy and customer care

Address:Dehradun, Uttarakhand, 248198
Website:montecarlo.in

I bought a product online, returned it due to size issue. The voucher was issued after 10 days, on top of that the voucher can be used only on cart value more than the voucher which was not earlier stated.

While using the voucher, a product from my cart went out of stock, the voucher wasn't re-issued for that canceled order.

Nobody picked up at the helpline, and when they did, a product from my cart again went out of stock. It has been more than 16 days, I can't find any products worth buying anymore.

I was assured that the issue would be resolved today, which didn't happen.
Neither my money is being refunded into the bank, nor I have that stupid voucher to use on any purchase.

Extremely annoying.
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Mar 21, 2018
Complaint marked as Resolved 
Monte Carlo Fashions customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2018
Monte Carlo Fashions Customer Care's response
Dear Customer

Greeting for the day

Thanks for writing to us, Kindly share your order no Or registered E-mail id for the further information.

We apologized for the inconvenience.
Complaint comments 

Comments

Defected product, purchase date 27-01-18, from SACHDEVA STORE, 88PLS COMPLEX, HISSAR, BILL NO.[protected].Although seen to be a fresh product but next day become defective..The product is leaving some kind of fibre from it and likely to be year, requested to make a change or fresh one, regards Dr. Vikas

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    +91 16 1504 8700
    +91 81 9692 2333
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    B-XXIX-106, G.T. Road, Sherpur, Ludhiana, Punjab, India - 141003
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