[Resolved] Monte Carlo — product not delivered but they produced false delivered challan with false signature online shopping

Sandip Saha

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700129
Website:	www.montecaelo.com, [email protected]

Dear team,

I had purchased few clothes online from monte carlo official website, order no[protected], but they never delivered products, today while after 9 days of purchasing no call or product confirmation, i emailed their mail id, but surprisingly they confirmed it was delivered, they produced a false delivered bill and my false signature, it was around 3500/- inr, kindly help me and provide me justice. They are real cheater.

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Mar 13, 2019

Complaint marked as Resolved

Monte Carlo Fashions customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Monte Carlo Fashions Customer Care's response Dear Team

Below is the revert against customer complaint.

We are trying to contact on Customer registered mobile number, but it couldn't reach you, We had taken this up with our courier partner and the concerned team will investigate the issue and requested for some more time So we can't wait for such a long time and we are processing the payment refund against the order. We shall intimate the customer once payment refund is initiated.

We regret the inconvenience & ensure that this would not happen again in the future.

Verified Support

Jan 30, 2019

Monte Carlo Fashions Customer Care's response Dear Team

As per customer confirmation. The order has been delivered successfully So complaint has been closed at our end.

Feb 08, 2019

Updated by Sandip Saha Issues resolved