Morestore — amount taken twice by card and cash

Today we billed for rs 2276.75, pos no 104, date 14/10/18, time 17.26.14, cm no[protected]. We have paid from card, and we got message of rs 2276.75 deducted from my account and staff said not received in card, so we paid cash. Please get back our money which we paid twice.
We paid bill amout first by card, then staff said not received so we paid cash also, but we received message from bank that amount is paid to more. So we have paid two times the bill. So please refund the amount
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I had purchased some items from More, Patel Nagar, Sector -15, Gurugram (HR) on 30-sep-18 vide cash memo no. - 3209-[protected] amounting to Rs.726/-.
On that day there is offer of cash back 10% while payment through HDFC Bank credit card,
But still have not received this cash back. please help in this regard.

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