Morestore — refunding on faulty refrigerator

Address:

560103

Hi Team,
I purchased a LG refrigerator (paid 16, 000 INR) from More shop available at Sarjapur Road, Bangalore on 28th JAn2018. Details are attached with this email. The store manager Manjunath promised delivery of fresh model from warehouse on 29th 5PM. He delivered in unpacked demo piece with full of scratch on 29th 8 PM in night. I called him immediately about the issue. He promised, to deliver new model on 30th Dec. But, on 30th Dec, he mentioned following:
•He will deliver by afternoon, then he said, he cannot deliver fresh item because price is going to increase
•then in few hours, he mentioned he has completed all paperwork with the company to deliver new item but it will take 10-15 days. Then I did not agree for this, And, I asked for refund.
•I asked him to share the email communication which he had with the company, because he mentioned that he will share the email communication with me. But he did not do that as well.
•Then I asked to talk to His Manager and strictly need my refund. He gave Ashraf's name as his manager. I visited the store and Spoke with Ashraf.
•Ashraf agreed to refund through RTGS and requested details which I have attached with this email (below email with attachments), and he promised to take pickup of the refrigerator before 1PM today (1st Feb).
• I called them today in the morning, they are denying pickup and not ready to give any written communication for refunding my money.
•Ashraf and Manjunath both changing their statements every now and then and have stopped picking my calls and troubling me.
•They are disconnecting my calls and continue torturing me on refund.

Need your help on Refunding my amount which is 16, 000.00 INR and help me on this.
Ashraf's mb no - [protected])