Morphy Richards — geyser complaint

Address:

Faridabad, Haryana, 121007

My complain id is 15511544. Last year i purchased geyser salvo 25l. And this is my third complain for replacement of heating element, because of leakage. The complaint attended this time asking me to pay charge for magnesium road in heating element.in my last replacement, he replaces the heating element without magnesium road and didn't inform me regarding that. After 10 days only the leakage starts again.

This time when i ask for magnesium road, he ask me to pay charge for that. My product is in complete warranty. Last year only i purchased the product. Then why he is asking for charges. I spoke to mr. Pardeep, faridabad service department head. He is also demanding the amount from me.

Please clarify me on this.

Waiting for your reply.