Morphy Richards — main jar breaks even when softly handled

Address:Mumbai City, Maharashtra, 400070

We bought a food processor in january 2017 from vijay sales. The food processor has many attachments but its jar is the main content in which all the process takes place. The jar started breaking automatically in 2 months and conditions got deteriorated in 4th month and the base is broken and of no use now. We complaint on the toll free number and the 3rd party representative came and said this is not under warranty we have to buy a new jar. Company is all aware that the quality of the jar is 3rd class and tend to break after 2 months hence they intentionally not taken the warranty on jar for this reason. We bought this product for rs. 8000 and they are saying its not under warranty. We have taken utmost care to use the same and we used it very gently because it wasn’t part of warranty but during use only it started cracking without being mishandled. I want to launch a complaint against murphy richard company for selling such a low quality product and charging very high.

This is a hopeless product, company knows that this jar is a profitable item for them hence they are not giving any warranty against the same and minting money on jar instead of food processor. One should stop buying this product.
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