Mothercare — Over billed the price of product than it's mentioned in the tag

Address:560046

Hi,
I have purchased some baby products from 'mothercare' (C/0 rhea retail private limited, shop no 51, phoenix mall, bangalore - 560048) on 06/26/2017. The total bill was 4606.90. One of the product was 'medela contact nipple shield' was priced 400 on the product tag and 999 was in bill. I noticed it after making the payment. When i asked this to cashier, he was trying to convince me that the price was old in the tag and bill was updated as per new price. When i said that i going to complain, he called his manager and said that they will take the product back and give a credit note. I argued him to give money instead of credit note and took more than hour to get a solution. Then i said i don't want any product from them, i need to return everything. The cashier was calling the manager (His name was appanna) but he was not ready to reverse my money. Even i talk to him directly asking him to reverse the money. He was claiming that it was human error which i am not agreeing with. As a customer, i can consider this as part fraud. But it was not expected from reputed retailer like 'mothercare'. The manager was very arrogant he was challenging to give the complaint. I couldn't return anything except medela contact nipple shield'. Because he returned the money for medela contact nipple shield' manager challenging to give complaint. Request to provide an action against this and a confirmation from company that there is mechanism to avoid this errors. Also, they should apologize for the mental torture.
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    Bangalore North, Karnataka
    India
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