Motilal Oswal — tgs trap

Address:Mumbai City, Maharashtra

Client code - eaope7066
Name : elan waskar
I am a client of motilal oswal since long time. I received a call from their advisor (Amit shah) to buy tgs, i told him very clearly that i am not a trader & not interested in the same, but he told me that i will help you by giving frequent trading tips where you can confirm and will take trade on your behalf. As per his communication i bought tgs. After buying tgs, i didn't received any calls from him. When i called their customer service i have been told that he is not available, therefore i called their customer service and told that i would like to discontinue with the tgs as i am not getting frequent calls for trade from advisor. They made me talk with their tgs head mr. Karan who said amount paid is not refundable but we will recover your amount by giving you trading tips but again it's the same situation where you didn't get frequent calls from them once you buy software. They also change their advisor without giving them a proper handover. This how it's a big trap where you receive calls from them to buy tgs & after buying there is no response. I very disappointed with them and looking forward to discontinue with them. Hope the management reads by review and understand my concern and revert back.
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Dear Sir, Thank you for sharing your client code. This will help us to address your concern effectively. Our team will contact you soon.
Dear Sir/Madam

There is no revert from your team, Also your team has given a trade which leads to loss. On 2/7/2019 your advisor recommended HDFC life and took a confirmation from me where I have again had a loss of 3000. I have already paid a huge amount for TGS, which is of no use to me at all. Iam really upset with this situation.Kindly look into this and do the needful.
motilaloswalsecuritie's reply, Jul 4, 2019
Dear Sir, we tried reaching you on the contact details provided. However unable to connect. Request you to provide an alternate contact number and suitable time.
Contact No - [protected]/[protected]
Time between 10am to 6pm.
motilaloswalsecuritie's reply, Jul 4, 2019
Dear Sir, we have shared it with our team. You'll be contacted.
Dear Sir, we understand that our team has contacted you with resolution. For any further assistance kindly email us at [protected]@motilaloswal.com.
Dear Sir/Madam

I received a call from your advisor Amit Shah and I have explain him in detail about my concern, he said that he will convey the message to the management and try to solve my issue but it's being almost a week. I have not received any revert on the same. I feel the entire amount spend on TGS is a waste of money as it's of no use to me at all.Management needs to take care of their clients which is not happening at all.
Dear Sir, we hope that our team has contacted you with resolution. For any further assistance kindly email us at [protected]@motilaloswal.com.

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    Mumbai
    Maharashtra
    India
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