[Resolved]  Motorola — Board damaged within 1 and a half year.

Address:Kollam, Kerala, 683520

I am a moto user since 18/05/2015. No issues faced before.
but yesterday phone get heating very quickly and battery drain in 30 minutes. i visited motorola authorized service center. They told me board is damaged, and it must be replaced by new board, it cost is Rs.4800.

* why should i pay Rs.4800 for a 1 and half year Mobile which is cost is below than Rs.10000.

* The board has no bends or physical damages (Mobile also)

* It means the board is build in low quality.

* Is my Rs.10000 validity is below than 2 years?
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Feb 26, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jan 26, 2017
Motorola Mobility Customer Care's response
Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support
Complaint comments 

Comments

I have submited my mobile for reparing on14th of december 2016. It's being one month my mobile i.e motorola moto x play 16 gb is with them and they are not able to give any perfect solution and also on talking to customer care they are not talking nicely.
Motorola Mobility Customer Care's response, Jan 26, 2017
Verified Support
Hi Rahul,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Regards,
Motorola Support

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