[Resolved] Motorola — Low quality phone and delay/poor service in warranty

 
5 Reviews
Bangalore, Bangalore District, Karnataka, India
 rajuhb14
I bought motorola x style phone worth 25, 000 inr through flipkart website. But phone display got into repair on 28th april 2016. The phone was handed over to motoroa authorised service centre in chennai. The job sheet for
Ervice request was made on 9th may 2016 night for my phone which was handed over to service station on 30th april 2016. It has taken 9 days to raise the job sheet for the service of phone and they it it ll take another 15-20 working
Days for replacing the hardware. There had been issues with phone in the
Initial month o[censored]sage itself. I had requested for repalcement with
Flipkart (Who sold the product to me) for which flipkart suggested some trouble
Hooting steps and i too followed it. Now after 3 months i am facing the
Another issue with the phone. Now the turbo charger too is not charging at
The faster rate as it should. The service station member said they cannot
Raise request for 2 hardwares at the same time and so i will have to wait
For charger replacement after the phone is service and given back to me.
This on a whole takes 1 month where i am supposed to be without the
Phone. Should i pay 25, 000 inr and have to be without phone for a month and
To take a phone service within 4 months of purchase. Kindly look into the issue to get my handset replaced aalong with the accessories at the earliest. Because after returning the handset i can't be waiting for the turbo charger to be replaced after a month.
I am in need of replacement of th e product brought through flipkart.

Low quality phone and delay/poor service in warranty
Complaint marked as Resolved Aug 24, 2016

Complaint Status


[May 19, 2016] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, May 20, 2016
Hi,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

The job sheet number :
ctg/mo/16/000216
Service centre Details:
Digitel Communication,
Prabhu Centre, 1st Floor, New No.46, Old.No:20, Ramasamy street, Behind Fathima Jewellers, T.Nagar, Chennai, -600017
ph.No:[protected]

Motorola — sim slot 2 is not working

My mobile is under 1 year warranty period and I have a problem for my moto g 8 gb that sim slot 2 is not working so pls do needy on urgent base... Thanking you.. Nikunj Raichura
Motorola Mobility Customer Care's response, May 20, 2016
Verified Support

Hi Nikunj,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.
Thanks
Motorola Support.

Motorola — Lost Mobile- Please help me

Dear motorola, i have lost my mobile, so am requesting you to please find it by tracing using IEMI numbers, The IEMI numbers are as follows: [protected] [protected]

Moto G

Amazing phone but the volume button on the side panel got jammed and not working occationally.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    44%
    Complaints
    1682
    Pending
    0
    Resolved
    738
    phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    location
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    Motorola - Low quality phone and delay/poor service in warranty