[Resolved] Motorola — Low quality phone and delay/poor service in warranty
Bangalore, Karnataka, India
I bought motorola x style phone worth 25, 000 inr through flipkart website. But phone display got into repair on 28th april 2016. The phone was handed over to motoroa authorised service centre in chennai. The job sheet for
Ervice request was made on 9th may 2016 night for my phone which was handed over to service station on 30th april 2016. It has taken 9 days to raise the job sheet for the service of phone and they it it ll take another 15-20 working
Days for replacing the hardware. There had been issues with phone in the
Initial month o[censored]sage itself. I had requested for repalcement with
Flipkart (Who sold the product to me) for which flipkart suggested some trouble
Hooting steps and i too followed it. Now after 3 months i am facing the
Another issue with the phone. Now the turbo charger too is not charging at
The faster rate as it should. The service station member said they cannot
Raise request for 2 hardwares at the same time and so i will have to wait
For charger replacement after the phone is service and given back to me.
This on a whole takes 1 month where i am supposed to be without the
Phone. Should i pay 25, 000 inr and have to be without phone for a month and
To take a phone service within 4 months of purchase. Kindly look into the issue to get my handset replaced aalong with the accessories at the earliest. Because after returning the handset i can't be waiting for the turbo charger to be replaced after a month.
I am in need of replacement of th e product brought through flipkart.
Complaint marked as Resolved Aug 24, 2016
[May 19, 2016] Motorola Mobility customer support has been notified about the posted complaint.
Verified SupportMotorola Mobility Customer Care's response, May 20, 2016
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
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