[Resolved]  Motorola Mobility — After sales motorola not support to their customers, very unsatisfied experiance

Address:411015

Hi, my name is gorakh patare, at 1st june 2015 i have purchase moto e mobile from flipkart. After 6-7 months i had faced some issue with on/off switch button (Not pressing properly), so i submitted my mobile to moto service center (Global services pune). When i went there to collect mobile, i had seen my on/off switch problem still pending and unnecessary my motherboard. After replacing motherboard, i faced multiple issue in mobile, again i submitted my mobile to same service center. This time they had replaced my mobile screen, my on/off switch problem still pending. Then i contacted with moto customer care, they told me please submit your phone again in service center, we will take care of that. Again i submitted my mobile in same service center, this time they had replaced my mobile battery not on/off switch. Now i didn't collect my mobile from service center. I want mobile in fine condition. My case id is zst/mg/16/00486.
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Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2016
Motorola Mobility Customer Care's response
HI Gorakhnath Patare We would like to get more information about your case, send us an email to [protected]@motorola.com referring to this post. Thanks Motorola Support
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HI, My name is Gorakh Patare, At 1st June 2015 I have purchase MOTO E mobile from Flipkart.
After 6-7 months I had faced some issue with on/off switch button (Not pressing properly),
so I submitted my mobile to MOTO service center (Global services Pune). When I went there to collect mobile,
I had seen my on/off switch problem still pending and unnecessary my motherboard. After replacing motherboard,
I faced multiple issue in mobile, Again I submitted my mobile to same service center.
This time they had replaced my mobile screen, my on/off switch problem still pending.
Then I contacted with Moto customer care, they told me please submit your phone again in service center,
we will take care of that. Again I submitted my mobile in same service center,
this time they had replaced my mobile battery not on/off switch. Now I didn't collect my mobile from service center.
I want mobile in fine condition. My case ID is ZSt/MG/16/00486.
Three times I have submitted my mobile in service center, but all the times they had closed my case ID without repairing my mobile
Hello,

My name is gorakhnath patare, last year i have purchased one moto e mobile from flipkart, after few months of purchase i was facing issue with on/off switch. I had submitted my mobile for repairing purpose at global services pune (Authorise service center), but after repairing when i went there, they told me they had replace motherboard, but my on/off switch problem not resolved, i was in hurry hence i collected mobile as it is condition and go out. Same day when i checked mobile at my home i found additional problem in my mobile like speaker issue, heating issue, battery backup issue, restarting issue and mobile getting crashes while opening google play store. Again i submitted my mobile at 26 march 2016 in same service center for above mentioned issue, i tried many times to call them for updates but their mobile always switched off, finally i received sms "zst/mg/15/10521 repair is completed, you can collect your device in working hours" from vk-04300 at 2 april 2016. Same day i went there for collecting device but they told me your device is not ready, once it will ready they will call me. 2-3 days i was waiting for call as well as tried many times to call them but no response from their side, finally today i called to moto customer care and confirmed my mobile is ready to collect. Again i went there and found they people had change my mobile screen, my all issue still pending. Again i collected my mobile as it is condition. I went there 5 times, spend my valuable time & money. Now i want my mobile replacement, if you are not ready to replace that collect it from my home, repair that and give me back again. For more information i have attached invoice copy and service center receipt. I am not expecting this type of service from moto as well as i would like to suggest you please hire educated and knowledgeable person in your service center.

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