[Resolved]  Motorola Mobility — camera dust in moto g5s plus

Hello

Dear sir

I purchased motorola moto g5s plus on 27/9/2017 at amazon india invoice no - bomi-16000 sold by darshita aashiyana pvt ltd bhiwandi maharashtra,
I work in muscat and i moved on 25/10/17, after few days o[censored]sage i found dust inside the camera lens, i am totally disappointed and facing so much mental stress, always i loved motorola mobiles and i was proudly displaying before my family and friends and now after this defect in phone my friends are making fun of my selection, i am unable to answer them, i contacted amazon but they said it cannot be replaced as october 10 was the last day for return or exchanged,
I request motorola to adress my complaint and provide me the replacement as i love moto phones.
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Dec 4, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2017
Motorola Mobility Customer Care's response
Hi, Syed.

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post

Thanks,
-Motorola Support
Complaint comments 

Comments

I m facing dust issue in both front and back camera on my Moto g5s plus. As u guys claim that phone is water and dust repellent so how dust go inside. How I can resolve this issue?
In my moto g5s plus, there are camera software issue or what i don't know but captured images is dull or noisy. Your other phones have best result of camera but moto g5s plus have worst image quality. Please improve you camera app and test it again. And give us a perfect update in moto g5s plus.
I hope you give us a best result.

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