[Resolved] Motorola Mobility — cheated by the service center - parts removed

 
2 Reviews
India
 mangesh_8051 on Apr 5, 2019
My mobiles display was flickering and i had taken it to motorola service center (Prudent telecom services, tembhi naka, thane). The service center promptly replaced the screen. After a week i started noticing multiple problems with the phone. The problem were 1) proximity sensor not working 2) 6 dead pixels in the back camera 3) crackling speaker all these issues started right after the service. This is a clear indication that the parts in my new phone were replaced with faulty defective parts. I raised this concern with motorola service center but the are just willing to replace the problem parts. As this is a case of cheating on part of the motorola service center i am demanding a replacement as there is no guarantee that they will not do it again. Seeking your assistance in getting justice.

It was sad to hear from motorola india support that motorola india does not have an appellate authority for grievance redressal. The support on call and chat is the only option to voice concerns.
Complaint marked as Resolved May 23, 2019

Complaint Status


[Apr 05, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, Apr 22, 2019
Hi Mangesh!

We're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [protected]@motorola.com.

Best regards,
Motorola Support
Updated by mangesh_8051, Jun 02, 2019
After 2nd visit to the service center the phone worked fine. But after a month it's back with the proximity sensor problem. I really doubt the serviceability of Motorola products.
Taking the phone to service center was a death trap.

Iam better off with samsung with my budget.

Motorola, you've lost a decade old customer.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Moto g5s plus main lead Jack and caler falt Sim jack kharab ho gaya Kabhi Kabhi Dono sim Band Ho Jati Hai net Chalte Chalte Ruk jata hai

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    45%
    Complaints
    1675
    Pending
    0
    Resolved
    744
    phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    location
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    Motorola Mobility - cheated by the service center - parts removed