[Resolved]  Motorola Mobility — defective product, improper action and unattended service queries of moto g5 plus

Address:	122001
Website:	Motorola

Sir/madam,

I am geo jacob. I bought a new motorola phone moto g5 plus on 9th september 2017 through flipkart. But on 26th september 2017, the device stopped recognising sim cards.

The product was given for service on october 3rd 2017 as instructed by the customer care of motorola services at spectrum solutions, v56/b1, near corporation bank, erattayar road, kattappana, idukki, 685508. It was told from the service center that the product would be repaired by 15 days. The job sheet number is srkoc[protected] and imei is 1. [imei/serial no: [protected], [protected]

Then an enquiry was made about the phone on october 16th 2017 and then reply was that it would take another 15 days for the repair. So a contact was made with motorola customer care about the service. The reply was that i would be contacted within 24 hours. But i didnt recieve any response via email or phone.

For the status of the repair, motorola customer care was contacted again on 31 st october 2017 and i received a reply that i would be contacted via telephone within 24 hours. I did not received any call from the concerned service technicians or motorola team with regard to the status of my phone.

And again contact was made twice and i did not recieve any call from the concerned department.

I contacted many times via email but i have not recieved any reply mail and thus turning it to be a serious concern.

I also have collected the chat records as a proof of motorola and lenovo companies false claims.

Then i attempted calling the customer care and i was told sorry and still no specific date was given or any attempt to repair my device. Then on november 8, i recieved a call from customer care saying that i would get it repaired on 14th november.

Therefore i waited today till 23rd novemebr and when i contacted the ´customer care the reply that i recieved was that a fresh job sheet was issued with regard to my phone.

This would indirectly mean that it would take another month or an year for the same.
I contacted moto customer service 3 times today and i was never contacted when would or what is the status of my phone.
I have collected all chats that i had with motorola as proof to support my claims

I need a solutión to this problem. I already posted here once about the complaint. But i dint recieve any further progress

I expect you to please replace the item. This is not expected from an international brand

.

I would point out that this is a very serious misbehaviour and violation of my rights as a consumer.

I would expect the concerned department to either replace the phone with a new one or refund the amount by this week.

Else i would have to go with legal procedures or use the social network to publicise the irresponsible and unattended motorola service team.

I expect that i would get a positive reply with regard to this mail and concerned department would call me and give a date when i would recieve a new phone or refunded amount.