[Resolved] Motorola Mobility — Demanded 200 for inspection charges. Phone is in warranty
P
Pratyush Sahu
from Bhongir, Telangana
Address:
500010
Website:
www.motorola.in/home
I purchased my phone one month before. I inserted my memory card first time after purchasing and after that i never opened my back cover. On 15th of july 2017 while using my phone it switched off automatically and after that it's not switching on i tried to put my phone in charge then also it's not opening. I took it to the service center and told them about the problems and asked me to wait for 15min, after 15min they said your memory card pin is damaged and they told me that it is physical damage and it doesn't come under warranty. I asked them okay i am ready to pay, please do it then after sometimes she asked me to wait and called me again and told there is another liquid damaged problem there. I just want to ask the company how are you manufacturing your product, within one month i never opened my back cover and how come my phone got into such problems, while my phone is under warranty. I want company should look into this matter and get my phone repair under warranty..
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Jul 21, 2017
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2017
Motorola Mobility Customer Care's response Hi Pratyush,
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
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