[Resolved]  Motorola Mobility — Faulty product received twice. moto z play

Address:Gurgaon, Haryana, 400615

Hi, i purchased a motorola z play via flipkart on 1st november, 2016. Within 7 days the phone went dead on 3 occasions and restarted automatically after a gap of 2 hours. I complained to flipkart and got a replacement mobile on 18th november, 2016. On 7th january, the phone again went dead and this time it did not start. As i has crossed my 30 day replacement period, flipkart did not cater to my request of replacement of faulty handset although i got a faulty piece twice. I approached the customer service centre on 10th january, 2017 and gave my mobile for repair as they told me that the mother board is not functioning. Till date i have not yet got my mobile back. I have been trying to reach out to the motorola customer service centre in gurgaon but there is no answer on the numbers provided.
I require a replacement for my mobile as i have been given a faulty handset twice.
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Feb 28, 2017
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2017
Motorola Mobility Customer Care's response
Hi Monica,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support
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