[Resolved] Motorola Mobility — fraud
TTanish Jilowa on Feb 9, 2019
Yesterday i went to moto service centre around 4 pm to get my phone examined. My phone had a minor battery issue and network problem it was all working except these minor issues.
When i gave the service agents my phone they took around 2 hours just to examine my phone and said my phone had been water damaged. But the fact is my phone did not got a single splash of water in its entire lifetime.
My device was returned to be in dead state, which was working fine earlier.
How moto to this to its customers. It all looks like a cheap tactic created moto company just because my phone warranty was about to expire. And when i talked to customer care and moto service they kept rounding the talk. They were saying everything but just not accepting the fact that they took the healthy phone and returned it to me in the dead state.
This so wrong on your part. If you would have given my phone back to me in the condition it was earlier, i would not had said anything but you people just played a wide scam with the innocent customer of your brand.
I am going to file a case in the court. I just recently came to know i am not the only one who was been played by your scam.
Don't try to take this lightly, just for cost cutting sake you can't play like this.
I am going to file a consumer court case definitely i my compensation is not paid. Such acts disturb the mental balance of the consumers. And it a shame for the big brand like moto. How could my phone get dead just by examining it. You could see in the attached pic, how my phone was given to me tied in rubber bands all around.
Moto g5s plus
Service centre:lenovo motorola authorised service centre, aggarwal city plaza, no.156, near m2k,, maharaja agrasen marg, sector 3, mangalam place, sector 3, rohini, new delhi, delhi 110085
Complaint marked as Resolved 2019-04-01 05:34:40
[Feb 10, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified SupportMotorola Mobility Customer Care's response Mar 01, 2019
Greetings from Lenovo-Motorola!
We deeply apologize for the bad experience you had, we would like to get more information about your case, feel free to send us an email with IMEI number to [protected]@motorola.com referring to this post.
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