[Resolved]  Motorola Mobility — fraudulent issue, unethical behavior, scam

Address:

Mumbai City, Maharashtra, 400066

I'm prachi shah a customer of motorola since past 11 months in presenti have purchased your product moto g5 plus. I was facing the problem since initial times since i bought and i reported the nearest service centre (Borivali west, mumbai, maharashtra, india)
But the customer service provided from their end was exclusively careless, worst the team working there is pathetic. I already reported and informed them about all the problem i'm facing since day 1 they're least bother in solving and have always claimed that my phone condition is completely fine submitting it for 5-7 times) this time again i was asked to submit phone in service center doing this also, the manager promised me to get it replaced because already pc (Mother board) is replaced in april, while the team working under him is not allowing me to contact him back fooling around me, even being that person right next to him they don't allow me talk, since almost 1 year they have been harassing me so badly. They have always claimed that the main team isn't responding positively to it, i have asked for the mails sent and the official procedure they have done to solve the matter, they deny saying its confidential and we cant give it to you, they neither allow me to talk to any of the head of the department
The problem reported for this phone are it randomly starts on its in, battery issues heating problem shut off the app which i'll be using then, camera not working. And the current problem is i'm not able to take the back-up
Now all i would want is the replacement for which i demanded long ago in april 2018 and for which i just got the mother board replaced saying phone is fine
I'm sorry to say but the team working at the mentioned location have got the bad attitude and behaved worst they don’t commute properly i have asked them to convey my message to respected head and they always keep avoiding and so i have to regardless do this needful