[Resolved]  Motorola Mobility — harassment by service center for repairing handset under warranty

Address:Kanpur, Uttar Pradesh, 208004

Sir,

Reference: imei : [protected]
Model: xt1770.
Handset deposited at service center express road kanpur.

Kindly note that my handset moto e4 plus purchased online on 10.08.2017,
Had minor touch screen problem since day 1 of purchase which gradually became major problem day by day.
I went to the service center (220, express road the mall kanpur-208001, mobile : [protected]) with my complaint on 19.12.2017.
Service center deliberately started saying that the handset is physically damaged and is out of warranty thus repairing cost is chargeable.
I repeatedly convinced them that the set is perfectly alright and there is no evidence of any damage.
Service center started making an issue and now saying that the set is bend, and not specifying from customer care technicians.
You are therefore kindly requested to help me to sort out this problem and get my handset repaired which is very well under warranty.

Thanking you
Aurindam bhattacharya
(M) [protected].
+2 photos
Was this information helpful?
No (0)
Yes (0)
Feb 3, 2018
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2018
Motorola Mobility Customer Care's response
Hi, Bhattacharya.

Thank you for writing us, we are sorry to hear about that. We have escalated your case to our concerned repair team for further investigation.

Thanks,
-Motorola Support
Jan 11, 2018
Updated by akbhattacharya
No cooperation from Motorola.
Kindly see to the concern and respond.

A.K.Bhattacharya
(M)[protected].
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1938
    Pending
    0
    Resolved
    1020
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information