[Resolved]  Motorola Mobility — lenovo k8 note

Address:173030

Dear sir, madam

I have purchase lenovo k8 note in aug 2017. From some time huge heating observed in my set.

Today it got over heated & little bended & also cracked near sound volume button.

As per your advise we shown the set at your service center ambala. They refused to do the needful.

Pls note that this set bended due to over heating which results the above problem.

I have checked it on time other wise may cause a bigg loss.

Pls note that this is a technical fault.

Waiting your urgent positive response.
I have requested the service depart to advise about use but no one is replying
Now i am unable to use this hand set because it is getting over heated. Battery may burst and may cause loss to me. Service center is asking charges for repair but i requested them that is is technical fault why i should pay.
+2 photos
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Aug 12, 2018
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
Motorola Mobility Customer Care's response
Hi Jeet,

Greetings from Lenovo!

Thank you for sharing details with us, we are working on your case someone from the team get in touch with you sharing an update on your concerns.

Regards,
Lenovo Support
Jun 29, 2018
Updated by [email protected]
Kindly replace the set. I can't use this set as there is lot of risks.
Jul 04, 2018
Updated by [email protected]
I am very surprised that no one is responsible to find out the route cause. It means your Moto is only nd only to sale the sets. You don't having any concern with security. But I will fight to justice.
Complaint comments 

Comments

Your team talked me but they are not ready to accept the reality. The reality is that my set got bended due to over heating. This is technical fault.

I am not interested to repair this set as there is huge risk to use this set which technically faulty.

Kindly replace this set on top priority.

I suggest you to do some R&D in this faulty
Set to eliminate the problem for future.
Hope for your favourable response.

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