[Resolved] Motorola Mobility — mobile phone issue | no help by motorola team | |||
I purchase my mobile from amazon on 20 oct-2017. There was some moisture issue in phone on 17 dec-2017, i visited my nearest service center. They told it is liquid damaged and we will charge 740 rs. They keep the phone in their custody and called me next day and said and we do not have warranty if your phone will work or not after service. Other wise you need to pay 11000+gst rs. To replace motherboard. I am shocked i purchased phone of rs 13000 now market cost of the new phone is 11000 and they want the charges of more than 11000. Because i am sure that i never get my phone in liquid, why they people behaving like this. I tried to contact motorola company and raised my complaint on 17-dec but never get update from company. Please help me on this. Complaint number with motorola is[protected] and the service center name is strenght service p ltd shakar pur delhi 110092. I am attaching the job sheet document provided by service center Was this information helpful? | |||
Jan 29, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 Motorola Mobility Customer Care's response Hi Amith, Sorry to hear that. We have sent an email to follow up regarding the escalation. Be assured, we're closely following up on your concern to ensure a priority resolution. Please bear with us. Thanks Motorola Support | |||
 1 Comment | |||
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I recieved the call from service center people on 22-dec-17 they informed we are not diagnosing your phone however phone is working. Next day on 23-dec-17 I got call from Motorola company and they informed they we will check from service center. Again service center people called me and told your phone having some issue we need 2 more days to check. Now I am confused because every time I am getting confusing word from Motorola people. But no one here to resolved my issue. I am afraid that if the phone is in working condition and they people intently do some wrong with phone. I am helpless here . Please look into on priority. Already lenovo customer care refused to help on my issue.
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