[Resolved]  Motorola Mobility — Moto G 4 Plus mobile repairing

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I had bought Moto G 4 plus (got it on 30th May 2016), because Mototorola is a very renowned company. I was very happy with the mobile for few months; but I started having issues with the mobile. It was automatically getting switched off. It used get switched off 8-10 times after starting it and then used to function for sometime and then again used to switch off . The mobile camera also was not working well (the photos were dim).

I have given my moto g 4 plus (in warranty period) for repairing on 5th Nov 2016 to Kavya Service center, Shivajinagar, Pune (Job number AMSPSN002947).

After 2-3 days of submitting phone I was told that the camera glass was damaged and they will get it replaced in sometime. Since then for approximately 3 weeks I didn't get any update on the mobile. I tried calling them repeatedly and with difficulty (after 2 days) I could connect with the service center. They told me that the part hasn't come yet and I will be contacted by them soon.

I then complained about it to motorola customer care (Reference number[protected]. Within 3-4 days I was told by customer care that my mobile was ready and I can collect it. I also got an email to take back my mobile. I hadn't asked to give the mobile back without repairing though. I contacted the service center, but they were clueless about it. I then called back customer care, when I was told that the mobile was not still repaired.

I then again followed up with customer care after 3-4 days, but I was told to follow up with service center only; as motorola is not responsible for it (if I correctly remember about what I was told). I later got a message from service center that I still need to wait.

I am really surprised why company like motorola can't resolve this issue for over one month now? (A customer care person from motorola also told that it shouldn't have taken such a long time) I think it is the company's responsibility to reduce customer's sufferings. I am using some old mobile for last month and managing with it.