[Resolved] Motorola Mobility — moto g (xt1643/ imei no. [protected])

Bipin Varshney

from Bawal, Haryana

Address:

123501

Now 12 days has been passed & i am not getting any proper response from service as well as customer care team side, they could not able to give me final receiving date of my device.
In between i have talked with pawan / arun (From service side) & ritu / ram babu / reshma mishra / manoj kumar & specially to mr. Numan (Customer care side).
Mr. Numan had confirmed me on last wednesday that he have already arranged new battery & device will be hand over on next day, but all vast & now i am getting frosted for my device.

Was this information helpful?

No (0)

Yes (0)

Jun 14, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

Motorola Mobility Customer Care's response Hi Bipin,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused.This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support