[Resolved] Motorola Mobility — Moto G4 plus - automatic switch-off

Sandy040

from Hyderabad, Telangana

Address:	500043
Website:	Motorola

Hello,

I bought a Moto G4 plus mobile in July last year and I have identified a problem (automatic switch off) in December/ January and from then on I have submitted my phone at authorized service center for 4 time till now and even now they couldn't identify the cause, not resolved the problem yet. They keep on changing motherboards without knowing what the problem is. I have only 2 more months of warranty and I'm pretty much sure that they cannot resolve the problem within it. So, I'm lodging a complaint to get this problem resolve or replace this defective phone. I would be more happy if you could return back my money taking your defective product.

Regards,
Sandeep

Was this information helpful?

No (0)

Yes (0)

May 19, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Motorola Mobility Customer Care's response Hi Sandeep,
We would like to get more information about your case, fee free to send us an email to [protected]@motorola.com referring to this post.
Thanks
Motorola Support