[Resolved] Motorola Mobility — Moto G5 plus | |||||
Hi motorola team, My name is madhav gawade from pune, i am software professional and soon travelling abroad for 6 months. My previous phone developed some problem due to which i purchased moto g5 plus without any second thought. Placed order on flipkart on 30th march 2017 and delivered to me on 1st april. After 12 days of minimal use its screen started flickering to the point to which it was hard to operate mobile apps and functions. I have submitted my phone to kavya enterprises motorola care centre pune and got to now that it will be repaired and not replaced. Also to repair it they will need 10 working days. Care centre agent told me you’ll be receiving call from or repair department regarding your phone repair date & status, still now i did not receive any call from them. Now am travelling abroad on 22nd april and not sure when can expect my phone to be repaired. The whole purpose of purchasing this phone was to travel without any complications in mobile communication. If repair is not done before 21st april this phone would be useless to me. This is my first motorola product and i regret my purchase. Device: moto g5 plus Imei : [protected] Date of incident: 13 april 2017 Problem details: screen flickering. Desirable resolution : repair before 21 april or refund for the product. Contact details : Madhav gawade B-3 404 vishal leela residency. Mobile: [protected] Email: madhav. [protected]@gmail.com Kharadi, pune 411014 Was this information helpful? | |||||
May 20, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Motorola team,
My name is Renuka Singh from Vadodara, I am HRprofessional and came to Delhi for some assignment. My spouse(Mr. Abhinav Sinha) gifted MOTO G5 Plus on 20th March. I came down to Delhi for a month on official assignment. Before boarding the flight, cell Mike is out of order & I am unabale to talk to family members. The monent I landed I went to the service cdenter Locaed at Noida, Wave Mall, they told that it will take 20 days to fix the problem. I didnt even use it for a month and encountered with major hurdle.
I am a very loyal and consistant customer of Lenevo, MOTO since last 5 years but I am really disappointed with the way I recieved the product & services.
How will I manage in a city Like Delhi, without cell phone for 20 days. Now I am forced to buy a new cell phone, though I already invested that much amount on MOTO G5plus.
I have now no option rather than changing my product line frm MOTO to other product range. I was almost into tears & accountfelt very helpless.
It was very disheartening experience, Though we both me & my spouse are using MOTO since last 5 years.
This is my third Motorola product and I regret my purchase. You may check it with Abhinav Siha Flip Kart Account.
Kindly fix the issue.
Regards
Renuka
Details of the Product
Moto G5 Plus (Lunar Grey, 32 GB)
[IMEI/Serial No: [protected],
[protected] ]
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My name is Renuka Singh from Vadodara, I am HRprofessional and came to Delhi for some assignment. My spouse(Mr. Abhinav Sinha) gifted MOTO G5 Plus on 20th March. I came down to Delhi for a month on official assignment. Before boarding the flight, cell Mike is out of order & I am unabale to talk to family members. The monent I landed I went to the service cdenter Locaed at Noida, Wave Mall, they told that it will take 20 days to fix the problem. I didnt even use it for a month and encountered with major hurdle.
I am a very loyal and consistant customer of Lenevo, MOTO since last 5 years but I am really disappointed with the way I recieved the product & services.
How will I manage in a city Like Delhi, without cell phone for 20 days. Now I am forced to buy a new cell phone, though I already invested that much amount on MOTO G5plus.
I have now no option rather than changing my product line frm MOTO to other product range. I was almost into tears & accountfelt very helpless.
It was very disheartening experience, Though we both me & my spouse are using MOTO since last 5 years.
This is my third Motorola product and I regret my purchase. You may check it with Abhinav Siha Flip Kart Account.
Kindly fix the issue.
Regards
Renuka
Details of the Product
Moto G5 Plus (Lunar Grey, 32 GB)
[IMEI/Serial No: [protected],
[protected] ]
Motorola Mobility Customer Care's response, Apr 19, 2017
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My name is Renuka Singh from Vadodara, I am HRprofessional and came to Delhi for some assignment. My spouse(Mr. Abhinav Sinha) gifted MOTO G5 Plus on 20th March. I came down to Delhi for a month on official assignment. Before boarding the flight, cell Mike is out of order & I am unabale to talk to family members. The monent I landed I went to the service cdenter Locaed at Noida, Wave Mall, they told that it will take 20 days to fix the problem. I didnt even use it for a month and encountered with major hurdle.
I am a very loyal and consistant customer of Lenevo, MOTO since last 5 years but I am really disappointed with the way I recieved the product & services.
How will I manage in a city Like Delhi, without cell phone for 20 days. Now I am forced to buy a new cell phone, though I already invested that much amount on MOTO G5plus.
I have now no option rather than changing my product line frm MOTO to other product range. I was almost into tears & accountfelt very helpless.
It was very disheartening experience, Though we both me & my spouse are using MOTO since last 5 years.
This is my third Motorola product and I regret my purchase. You may check it with Abhinav Siha Flip Kart Account.
Kindly fix the issue.
Regards
Renuka
Details of the Product
Moto G5 Plus (Lunar Grey, 32 GB)
[IMEI/Serial No: [protected],
[protected] ]