[Resolved] Motorola Mobility — moto mobile not working over its warranty

 
1 Review
Paturda, India
 srahate2 on Oct 8, 2018
I have purchace an moto e4 plus on july 2017 but the device is dead in charging mode & now it is not working it has come an power ic issue & the device is not working & i lost my data & also the payment of rs 10000/- & support team also not support me.. Saying that it not be repaired it will be pcb problem which coast is 7600/- if the mobile phone work only till warranty then how we trust on the Lonovo & moto products for this I need help to repair my device & also the data backup from my device
Complaint marked as Resolved 2018-11-26 00:06:07

Complaint Status


[Oct 08, 2018] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response Oct 19, 2018
Hi,

Apologies for the inconvenience caused, we empathize with your concern.

Can you please send us an email at [email protected] referring to this post? Our team will assist you ahead with regards to your concern.

Regards,
Gagan

Lenovo-Motorola Social Media Support
Updated by srahate2 Nov 02, 2018
Moto is not agree to repair my phone ... They are telling me to purchace a new PCB / mother board which cost is too high compare to device price ... So pls help me ...
Updated by srahate2 Sep 29, 2019
Still issue is pending
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    Motorola Mobility - moto mobile not working over its warranty