[Resolved] Motorola Mobility — moto mobile not working over its warranty

srahate2

from Dongargarh, Chhattisgarh

Address:

444201

I have purchace an moto e4 plus on july 2017 but the device is dead in charging mode & now it is not working it has come an power ic issue & the device is not working & i lost my data & also the payment of rs 10000/- & support team also not support me.. Saying that it not be repaired it will be pcb problem which coast is 7600/- if the mobile phone work only till warranty then how we trust on the Lonovo & moto products for this I need help to repair my device & also the data backup from my device

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Nov 26, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Motorola Mobility Customer Care's response Hi,

Apologies for the inconvenience caused, we empathize with your concern.

Can you please send us an email at [protected]@motorola.com referring to this post? Our team will assist you ahead with regards to your concern.

Regards,
Gagan

Lenovo-Motorola Social Media Support

Nov 02, 2018

Updated by srahate2 Moto is not agree to repair my phone ... They are telling me to purchace a new PCB / mother board which cost is too high compare to device price ... So pls help me ...

Sep 29, 2019

Updated by srahate2 Still issue is pending