[Resolved] Motorola Mobility — Moto x play

 
7 Reviews
Vizianagaram, Andhra Pradesh, India
 deepak.drigger
Dear sir/Madam, i have purchased a moto xplay in jan 2106 and it has not been even 2 months that the phone battery has been dead and i have given the phone at service center on 23rd feb for repair, they have told me that the battery has to be replaced and they have kept the phone with them and given me job sheet numbered VZG/MG/15/00168, after a week when i call to the service center they tell me that still the part hasnt been recieved and will take more time for, new phone they give in 7 days time and for spares they ask for more time, then i call customer care of motorola and they tell that the job sheet number shows the status closed and to take another job sheet number from service center, then i call back service center and they give me new no ie.. VZG/MG/15/00209, and then i call back service center today for the status of my phone and they are not even picking up my call, then called to customer care and they tell that we are help less pls contact service center as the new job sheet number is also closed, i dont know what is going on and the service center is also 65km away from my place to go there regularly, feeling so harassed mentally, even after purchasing a phone costing to 20, 000rs they still dont even bother to reply properly. please look into this matter

Complaint marked as Resolved 

Complaint Status


[Mar 04, 2016] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, Mar 07, 2016
Hi Deepak,


We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring this post.


Thanks
Sandeep.k
Motorola Support
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

have mailed you detailed information regarding this case, please check it

Hello Sir/Madam,

Is has been more than 20 days till now and there has been no improvement regarding the above case, i am incurring a huge business loss because of it, i request you to make some speedy solution regarding it.
Hello Sir,

This is really ridiculous, it has been nearing a month and such a big company cant even replace a phones battery, this is just not expected from a company such as Motorola, Really feeling sorry for myself for choosing a Motorola product. When you are selling so many phones a day and keep high targets then dont you have enough spare parts ready for that, If my problem is not solved within couple of days then i will file a case with consumer court and will even compensate for my business loss, either provide me with a new phone i[censored] cannot arrange spares for that piece of repair it within couple of days, i cant lose my business because of your inability to sustain your growth..
No response from the company even after a month, this is how such a big corporate deals with we the consumers,
Even after mailing so many times to you and after completing of 35 days nothing has been done regarding my issue, today again called the service center and again he gave me a new job sheet number ie.VZG/MG/15/00515 with new date and for more 10 days reasoning the unavailability of part, i dont want your job sheet numbers, i want my phone back, already 3 times my job sheet number has changed and it has been more than a month for my issue, if you dont have enough spares then provide me a new phone, but that also hasn't been done, finally i will wait for more 48hours from now, either resolve my issue and provide me my phone repaired or a new phone or i will be forced to move legally regarding this and you will be held responsible for this..

my mobile is missing

hii my mobile is missing please this us my moto e imei number [protected]

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    Motorola Mobility - Moto x play