[Resolved]  Motorola Mobility — Moto x play cell phone

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.motorola.in

Hello Moto,
I was a big fan of Moto since myt childhood but according to me, Lenovo is ruining its value.
The Case:-
I have got the issue in October that my phone Moto X Play was getting switched off at the battery levels of 95% - 91%, which resembles that the product was working only on charger plugged almost. I showed it to the authorized Moto Service Center in Janakpuri. Without querying they changed the motherboard and gave it to me. Within a week it again started to show the same symptoms. I got fed up of it and borrowed a phone from my friend. But now I need a 4G phone and already have this dead phone with me worth Rs. 20, 000. To get it fixed I took it to the nearest service center that is in Kotla Delhi. And what next is they denied to accept the phone as its motherboard is changed and they had no other way to verify that it has been done by Moto Service center itself. Thy asked me for the letter which I havent got from the Janakpuri Service center to confirm that I have got the motherboard changed,
Turbo Charger- Dead, Flashlight- Dead, Charging Slot- Loose, Battery- Dead
So Ultimately phone = DEAD.

EDIT: After an escalation of long 2 months I got a call that I can submit my device to the service center but still Service Center didnt accept it when I reached there. My Incident number is Incident:[protected]. Please respond.

Please look into this ASAP so that I can get my faith into you.

Thanks and Regards,
Prakhar