[Resolved]  Motorola Mobility — moto z play with moto mod

Address:Dakshina Kannada, Karnataka, 574146

I bought moto z play on amazon it was a good phone no issue in it but after the update 7.0 n i found some misbehaviour in wifi and bluetooth due to this i visited moto lenovo service centre and i told them about my issue its a small software falut and they told me that they have to open it and check whats wrong with these guys i didn't gave my handset for service i itself fixed the issue ther was some settings in wifi after that it was fine again after some time i found that my display is not working that time i given my handset to the same service centre they told me after a week that the phones motherboard is not working and its a liquid damage and it cannot be repaired k fine my 20000 thousand was just fell in a garbage i thought like that but i took my phone to my friends mobile service centre and he told me that there is no problem with the motherboard the problem is with the display and he showed me fixing another spare display and it was fine after that again i took my phone to moto service centre actually its not a liquid damage first of all my phone is not felled in water i remember that i wiped my phone using awet tissue is that the problem my phone is water resistant damn hw can it cause water damage k watever the problem is with the display and my phone was under warranty but the moto service centre refused to claim the warranty my phone is dead bcs i gave my phone to moto service centre why they people do like that?
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2018
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2018
Motorola Mobility Customer Care's response
Hi Vinod,

Greetings from Motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1938
    Pending
    0
    Resolved
    1020
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information