Motorola Mobility — Motorola didnt returned my moto g 22014

Address:	New Delhi, Delhi, 3420011
Website:	www.motorola.in

I bought Motorola Moto G gen. 2, its screen freezed many times and hanged very much The problem was unexpected, and so I went to an authorised service centre, I gave the handset to them on 12th September and till now I am being told SEVERAL THINGS LIKE :- 1.) You'll get a call in 48 hours from our concerned team, which by the way seems to be least concerned about the customer's grievances. 2.) You will get the handset by 10th october. 3.) After waiting they ask for one more week. They keep on postponing the date of giving the handset. (Seems as if they like the particular handset and want to keep it with them only.) 4.) Still they don't get it repaired and come up with an excuse that the parts are being shipped from abroad and it would take time and they say that we will get a new display for your phone and we dont know where the part is and also dont know if the part will be available or not. All the above reasons or excuses are not my fault. They should manage their inventory of spare parts I liked motorola over all those petty brands because its an oem obviously thought its serbice would have been good. Motorola was above all the cheap brands but this makes it more horrible than those cheap brands.they often say that i know your phone is dipatched and will be with you till this week and again on calling the say they now dont know where my phone is and they say they will call me as a person named Gaurav is handling my phone's issue, i certainly don't know now what to do. It has been almost one and half month now, Motorola's service team has already eaten 1/12th of my warranty.it HAS BEEN VERY INCONVENIENT FOR ME AND MOTOROLA SHOULD SEE TO MY ISSUE AND ACCORDINGLY COMPENSATE ME FOR MY LOSS OF TIME AND EFFORTS. Contact no. - [protected] my name is Sushant.And the sevice centre's name is lovely enterprises