[Resolved] Motorola Mobility — motorola moto one power 1 month old smartphone huge battery drain issue

 
1 Review
Na, West Bengal, India
 Sambid Dhali on Mar 8, 2019
Hi, i purchased a motorola moto one power on 09.02.2019 & have been noticing a huge battery drain issue in the phone from the very beginning. Now this issue has increased & i have found on their forum that other customers are also facing the same issue & the company states that it is our apps doing this. 100% full charged phone drops by 1% to 99% with just 2-3 minutes of use. They say it is 5000 mah battery but it cannot be true or even if it is the battery is very bad in terms of battery backup as it drains out too quickly. Kindly help resolving this matter or atleast ensure that the company doesnt bring out similar bogus faulty product in the future
Complaint marked as Resolved Apr 13, 2019

Complaint Status


[Mar 08, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, Mar 13, 2019
Hi Sambid Dhali,
we're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [email protected] Please mention this link in the email so that we can keep a track of your case and assist you better
Thanks
Motorola Support
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