[Resolved] Motorola Mobility — motorola service center hashe road branch is cheating customers | |||||
From last few days I am facing problems in my phone during application it closed automatically sometime as well as phone worked very slow and restart automatically and got hang so many times so I did factory data reset many times but problem was not solved so I visited customer service centre on 21st April my phone's warranty was supposed to expire on 23rd April so they did nothing they performed same factory data reset Nd handed me back. As soon as I installed app not all apps just 3-4 apps the problem was same so I called them so they said it's closing time we can't do anything come Monday and also said that Monday warranty of it Fon would expire so we will see. So I called customer care and explained them they insisted me to do factory data reset by their method and to wait for 1 day but problem was same so I chained called they again repeated same I did same agian problem was same so finally I told them to solve so they again told me same and said if this time problem is same then visit customer service centre we will tell them also customer service centre never provide job sheet so they said you have to go there only. I don't wanted to go there as I already have filed complaint against them for my earphones which is still pending so I can't trust them but the told me to visit so today on 26 April I visited customer service centre at around 3pm so they took my Fon for an hour and siad that we need to open ur fon I asked why for software problem why you need to open it so they said OK we will not open it and then did nothing and handed me back after an hour then I asked them for job sheet so they again took my Fon with sim and memory card for 1 and half hour and gave me back after doing something while giving me my fon lady over there checked my fon and my sim card was not working so again they took my fon for an hour so at last I was very angry for all this and asked the what were they doing with my fon so they said your phone need to update software with your Jio card so. . . Any fool can also know there tricks so I asked them i[censored] did anything wrong with my phone and if fon will not work properly then I will definitely take legal actions against you so they said we have not opened your fon and we have repaired it i[censored] face then tell us and unfortunately I have to tell that I am facing same problem again. so if you take strong actions against them or Saturday I will take actions here I am going to attach photo of application which got close I have not installed much applications yet only 4 applications are there in my phone but still fon is not working properly Nd I have strong doubt that customer service centre have did something wrong with my fon so I have to go again and again to repair my fon and they can get money for it. For more then 3 hours they kept my fon just to update software and still I am facing same problem. I have attached how applications stopped automatically just after installing it. sometimes it also takes lots of time to save contacts or to open it and if I do something it will restart suddenly. Was this information helpful? | |||||
May 31, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Apr 27, 2018 Motorola Mobility Customer Care's response Hi Nikunj, Greetings from Motorola! Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post. Thanks Motorola Support May 03, 2018 aswin980p's response Need replacement of phone
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+91 12 4413 1500 (India)
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12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
after 4 months found that the battery was draining fast.
So i went to a service centre and found that the battery was tampered condition.