Motorola Mobility — Motorola TV remote not working

I bought a new 43 inch motorola tv in june 2020 got 1 year of warranty for the product. On 2nd september the remote went dead without any mishandling from me. I called the customer care for motorola - they assigned the complain to nearest service centre in pune. He over the phone without looking said that its dead and needs a replacement. The service centre people communicated that it is dispatched from bangalore on 4th sept. Now i reached out to them on 8th sept asking for the status - they did ask me to wait for 1 more day since it might have stuck somewhere on the road. Today, on 10th sept - i haven't got my remote still - so i called the customer care again - now they say that its still to be dispatched from bangalore and might need 2-3 more working days. Utter unprofessional and incompetent behavior with no resolution for more that 9 days and counting. Never buying any product from motorola again.