[Resolved]  Motorola Mobility — motorola xt1643- moto g plus, 4th gen - black 32 gb

I had purchase the abv (Subject) mentioned moto g phone a year back from amazon.in. But to my disappointment, i have been quite unhappy wibth the product. With in 6 months o[censored]sing, the phone started acting weird. But since i had another hand set i kept pulling the inconvenience. But since last 1 month, i am just not able to use it. Any software opens up when i try to use it. I gave it to your service center few days back and have been visiting it several times, but yet its not repaired. How come a year old product cannot to repaired...!!! And the best and the weirdest part is service center guy isn't too keen to help as "this product has been banned". So if that is the case, i surely need a new phone from your end as replacement to so called banned handset. This is simply not acceptable. I want proper service and answer from your end. Today my warranty is ending, so as a last resort i am putting mail here with hope of positive action from moto - a big renowned company..!

This is so unprofessional, u selling a product and banning it within a year's time and the service center guy has the guts to say this to the customer and be quite not sure of the repair. Just think from the side of a customer, what is our fault, if the product is banned. And on the first hand, why did moto sell a product which was not quality checked properly.

I raise a very strong complain against this whole thing and expect either a refund or a new handset.!

My phone is with your ahmedabad service center on ashram road, chinubhai towers shop.

We, me and my wife, await a quick response from your company.

We will not accept a reply that warranty is over. Because the phone has been given to service center 10 days back and i am writing this mail too within the period.

Thanks

Mr dipak pitolwala / kinnari pitolwala
[protected]
Ahmedabad - gujarat - india