Motorola Mobility — new mobile moto g6 replacement

Address:	560045
Website:	www.flipkart.com

Hi Pranita,

We're writing in continuation to your last contact on 04 July about the return request status of your Moto G6 Play (Indigo Black, 32 GB) with order ID OD[protected].

We hope that the concern you were experiencing with the product has been successfully resolved.

We would like to thank you for your patience.

Thanks,
Flipkart
Flipkart Customer Support[protected]:06:52 )
Hi Pranita,

Thanks for writing in.

We understand your concern about the 'Moto G6 Play (Indigo Black, 32 GB)'. We are sorry for the trouble you had to go through.

We request you to perform the below given steps for resolving this issue:

Restart the device� �
Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for long time without a restart, they may cause issues.
Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
Press and hold the Power button on your smartphone to Restart the device (If reboot isn't available, turn Off and then turn On your smartphone).� ��

If you want to know how long the device has been running, follow the steps below:�
Open Settings
Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
Tap Status
Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be restarted.)
Check with the customer if the device freezes/hangs only when using a particular app, or the device itself freezes.

Pull down the notification panel and tap settings
Tap storage
Check the storage percentage and enable Smart storage
If the storage percentage shows more than 90%, tap Free Up Space and request the customer to remove unwanted files.
Press and hold the power button
Tap and hold the Power off option
On the confirmation pop-up, tap OK
The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
Now, please check if the device has the same issue.
Eg: If a particular app wasn't working correctly, open the app to check functionality.
Just reboot normally to exit safe mode.
Uninstall recently installed apps�
If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during the test.�
Uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.� �

Click on the URLs in each step to view the screenshot
Swipe up to open the App drawer
Tap and hold the app you want to uninstall (In this example, it's Flipkart)
While continuing to hold the app icon, drag it to the Uninstall option at the top of the screen
Tap OK to confirm the uninstallation
Once done, you will see a confirmation
Things to remember before the update:�
Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update�
Backup any important data, if required.
Click on the URLs in each step to view the screenshot
Pull down the notification panel and tap settings
Scroll down and choose System
Tap Reset options
Tap Reset app preferences and then tap Reset Apps to confirm
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.� �
Click on the URLs in each step to view the screenshot
Pull down the notification panel and tap settings
Scroll down and choose System
Tap Erase all data (factory reset)
Tap Reset Phone
Tap Erase Everything to initiate the factory reset.
Note: During setup after the reset, please make sure the customer doesn't restore the settings. Set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If your issue will not get resolved after performing these steps, please get back to us within 72 hours so we will be bale to help you out.��

Hope this helps.

Regards,
Rekha -
Flipkart Customer Support
Auto-Response[protected]:11:57 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

We are looking for replacement however it started hang from 2nd day from buying.
from 4th July we are sending mails still not getting favorable reply.
this phone start heating also, whenever it will bust. Who will responsible if any accident happen due to Flipkart and Motorola Negligence ?