[Resolved] Motorola Mobility — not redeeming warranty giving excuse | |||
I have purchased Motto G5 phone and it was my worst decision because after few months it's turbo charger stopped charging phone and then from last week the phone is getting off automatically and when I get to motto store to redeem my warranty they denied simply by giving illogical excuse that it can not be redeemed as phone got dipped in water which is not true at all. Moreover in Moto G5 feature they say phone have water repellant nano coating which protect if it accidentally get dipped in water. Don't know how they can cheat us like this. Please see the screenshot of features listed by Motto itself . Although my phone was never got dipped in water. It's very clear that now they don't want to redeem the warranty. This is how they cheat their customers. Was this information helpful? | |||
Apr 23, 2018 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 Motorola Mobility Customer Care's response Hi Juhi, Greetings from Motorola! Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post. Thanks Motorola Support | |||
Add a Comment | |||
53%
Complaints
1939
Pending
0
Resolved
1021
+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
Post your Comment