[Resolved]  Motorola Mobility — Phone is lying at service centre since 1st April

Address:

Saharanpur, Uttar Pradesh, 247001

I purchased Moto G4 Plus from Amazon in the month of October and it was delivered with the Ghost Touch issue after that I visited service center, they updated the software and returned the set back to me. But after updation of software, something very weird happened with the phone after which it automatically restarts several times but was working after several restarts, but on 29th March it got shutdown and was starting with only restarts, I was not even able to unlock the phone whose video sample is attached, I was not able to insert the sim as it was restarting whenever sim inserted into it. I visited to service center on 1st April, 2017 with Job sheet Number - SRINE[protected] & asked them to repair the device and provide me the data but they formatted the handset and then asked that its mother board will be replaced, and we will return it within 15 days. But till date I am getting the same update from them that "Part has not yet been received from the company". I called Motorola customer care thrice and asked about the update, they said it will be resolved within 3 days, but as far I didn't got any update from them as well. Till date I am facing these issues under the condition that my set in under warranty, afterwards, they will charge for each and every visit which is not bearable as my set is with them since last 17-18 days. I cannot spend my time on following up of such things, hence I request you to refund the money back to me. I do not want to deal with Motorola anymore.

With Regards,
Rishabh Jain
[protected]