Motorola Mobility — phone not working suddenly | |||
I bought moto one power phone from amazon on 25 feb 19, i have not even used it for 4 months, two week before i just kept it in my shelf in the morning when i get back from work it was not switching on, i contacted motorola services center (Sbm mobile care tinsukiya) and submitted it on last saturday, today when i went to collect my phone they said that they send it to guwahati and from their they are saying that it is having water damage. I am 100% sure that it never fallen into water or i never carried it in the rain, then how water damage can be happen? Now they are telling that it is out of warranty Was this information helpful? | |||
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Motorola Mobility customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Motorola Mobility Customer Care's response Hi Jinesh, We have your details and we have escalated your case. Our team will reach you soon.Thanks – Thanks Moto Support Jul 01, 2019 Updated by Jinesh M One of the agent from the company contacted me and I explained my situation. After that he said me that he will contact me after 24 hours, but I didn't received any solution for this issue yet. I have been trying to contact that agent for the last 3 days, My phone is dead for the last 20 days, if motorola company delay the procedure further late it will affect its battery too Please help me to solve this issue  | |||
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