Motorola Mobility — phone not working suddenly

2 Reviews
Margherita, Assam, India
 Jinesh M on Jun 22, 2019
I bought moto one power phone from amazon on 25 feb 19, i have not even used it for 4 months, two week before i just kept it in my shelf in the morning when i get back from work it was not switching on, i contacted motorola services center (Sbm mobile care tinsukiya) and submitted it on last saturday, today when i went to collect my phone they said that they send it to guwahati and from their they are saying that it is having water damage.
I am 100% sure that it never fallen into water or i never carried it in the rain, then how water damage can be happen? Now they are telling that it is out of warranty

phone not working suddenly
phone not working suddenly
phone not working suddenly

Complaint Status

[Jun 22, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Updated by Jinesh M, Jun 22, 2019
Please do the necessary
Updated by Jinesh M, Jun 24, 2019
Motorola company not given me any updates regarding this complaint yet!!?
Verified Support
Motorola Mobility Customer Care's response, Jun 26, 2019
Hi Jinesh,

We have your details and we have escalated your case. Our team will reach you soon.Thanks –

Moto Support
Updated by Jinesh M, Jul 01, 2019
One of the agent from the company contacted me and I explained my situation. After that he said me that he will contact me after 24 hours, but I didn't received any solution for this issue yet. I have been trying to contact that agent for the last 3 days,
My phone is dead for the last 20 days, if motorola company delay the procedure further late it will affect its battery too
Please help me to solve this issue

phone not working suddenly
Complaint comments  1 Comment     Updated: Share0Tweet0


Mera motorola k mobile jo ww50017 h jiska imei no h[protected] or imei no.[protected] hjisme meri mail id bhi chalu h gupta.[protected] or dusri mail id h [protected] plz aap is phone or id ki sarri suvida bnd kr di jaye

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