[Resolved]  Motorola Mobility — Poor Service quality

Address:

Hyderabad, Andhra Pradesh, 5000072

Unfortunately I had encountered problems with my speaker and have to approach the nearest service center to get it replaced soon. The moment I entered the service center, KPHB Hyderabad, I realized that things are gonna get worst. Below are some of my observations during the brief period of my interaction at service center.
1. Complete disregard to the customer's valuable time.
2. Utter mismanagement with the token and prioritization system
3. Front facing agents does not know how to even clearly talk to the customers.
and many more...

But, devoid of other options, I had to submit my mobile only after the assurance that the speaker would be replaced in two days time and my mobile would be available in couple of days as I have to travel out of station post that. When i inquired about the status of same after the stipulated time, the other person on the phone does not even know how to speak to the customer and said it will take time and cannot promise the same.
This is a very miserable situation and next time, I would rather dump my phone than to get it serviced from Motorola service center. I will not even choose to buy this brand from next time.

Job number- 7485
Name: Venkat