[Resolved] Motorola Mobility — Regarding my moto x style | |||||
Dear sir, I have purchase my motorola phone 9moto x stle) the day it has launched. After purchasing this phone i am not satisfied after 3 months because the touch problem came in it. I have submitted it to b2x motorola service centre rani bagh and they change the display and return it in 20 days of submission. But the problem is not solved fully and the phone starts hanging after few days i again submit it to same service centre they again make a job sheet and submitted and said to change mother board after submisiion they return my set in 28 days. After taking the phone i checked the phone the two more problems come out with previos problem that was not resolved fully. The next day phone was resubmitted again for 2 new problems and the phone was returned to me after 27 days and that was been informed by motorola customer support that phone is been repaired and collect it from b2x motorola ranibagh service centre. I call continously 8 times to service centre they have not picked the call and i went to sevice centre and inside the centre i ring the phone to them but not picked the call and busy in gossiping and when i asked to them why wre u not picking the call they answered it not our duty to pick call we are not having the person who picked call. I took my set and checked the problem was worst than last mike, speaker was not working i asked them that how much time u will take to repir a phone thet said that its not our fault its from back side they again give me a job sheet no and yesteday 01/12/2016 i again after 1 month got a call from motorola customer support tha your device is repaired plz collect it from service centre. I request them to kindly confirm from b2x service centre to know status of phone because previos time customer support says your phone is repaired and service centre says your phone is not repaired they called the service centre but as usual they have not picked the call and yesteday i went the same problem is there phone is not working. Kindly suggest what to do. Was this information helpful? | |||||
Jan 2, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
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